Privacy Practices of Action Family Counseling's Website

Welcome to or The latter web address is set to redirect to the first, both of which are owned entirely by Action Family Counseling, Inc and this Website Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information via this website. We encourage you to read this Website Privacy Policy each time you visit this website, as it may change from time to time. This website is governed solely by applicable Federal and State laws and governmental regulations in the United States.


Like many websites, from time-to-time, this site passively collects certain information from its visitors. In addition, visitors may choose to submit an inquiry through this website using a “contact us” form that contains personal information. They may also choose to “book a speaker”, or to join our mailing list. does not store this information. However, The information that you may choose to submit through a “contact us” form contains personally identifiable information (that is, information that can be uniquely identified with you, including your full name and email address, plus any other personal information that you choose to convey to us). We use this information to reply to inquiries, including providing information to you (if you have requested it) and for marketing, research and human resource purposes. No personally identifiable information will be collected automatically or outside of the information you choose to submit. We take your privacy seriously and do not share any personal information with third parties.


The third party contact form allows information to be submitted directly to our secure and HIPPA compliant gmail account. We have entered into a business associate agreement with Google Inc., and we are in full HIPPA compliance. displays user generated social media content which has been posted by the user with the privacy setting’s set to public. The information is displayed using a third party plug-in which displays currently live and publicly available Facebook and Yelp reviews of Action Family Counseling. These reviews have all been submitted to us via our Facebook for Business Page, or to our Yelp account. 


As you navigate through our website, certain non-personal information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags and navigational data collection. We use this non-personal information for marketing and research purposes, and we may share or disclose aggregated non-personal information with service providers and/or other persons with whom we do business. Certain non-personal information we may collect includes:


    •    The type of browser software you are using;

    •    The operating system you are using;

    •    The date and time you access our website;

    •    The website address, if any, that linked you to our website;

    •    Search engine search terms;

    •    Search queries within this website; and

    •    Other non-personal traffic data.


We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.


This website may contain links or references to other websites. Please be aware that we do not control other websites and that this Website Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of every website you visit. However, Action Family Counseling takes every effort to only send outbound links to websites which are trust worthy according to Google’s standards. 


If this Website Privacy Policy changes, the revised policy will be posted on this website. Please check back periodically, and especially before you provide any personally identifiable information on this website. This Website Privacy Policy was last updated in March of the year 2017.


Action Family Counseling

22722 Soledad Canyon Road

Santa Clarita Ca, 91350 


ATTN: Compliance Officer, Alma Castro

(818) 445-5263


Notice of Privacy Practices for Healthcare organization 




Action Family Counseling is committed to protecting your privacy and understands the importance of safeguarding your medical information. We are required by federal law to maintain the privacy of health information that identifies you or that could be used to identify you (known as "Protected Health Information" or "PHI"). We also are required to provide you with this Notice of Privacy Practices, which explains our legal duties and privacy practices, as well as your rights, with respect to PHI that we collect and maintain. We are required by federal law to abide by the terms of this Notice currently in effect. However, we reserve the right to change the privacy practices described in this Notice and make the new practices effective for all PHI that we maintain. Should we make such a change, you may obtain a revised Notice by calling our office and requesting a revised copy be sent in the mail, or accessing our website at or






A. Routine Uses and Disclosures of Protected Health Information

We are permitted under federal law to use and disclose PHI, without your written authorization, for certain routine uses and disclosures, such as those made for treatment, payment, and the operation of our business. The following are examples of the types of routine uses and disclosures of PHI that we are permitted to make. While this list is not exhaustive, it should give you an idea of the routine uses and disclosures we are permitted to make.


For Treatment: We will use and disclose your PHI to provide, coordinate, or manage your treatment. For example, we will disclose your test results to your doctor who ordered the test. 


For Payment: Your PHI will be used, as needed, to obtain payment for the health care services we provide you. For example, we will disclose your PHI to your health insurance plan so that you may obtain payment for providing you with tests.


For Health Care Operations: We may use or disclose your PHI in order to support the business activities of this facility. These activities include, but are not limited to evaluating the quality of our testing.


B. Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Object. We may use or disclose your PHI in the following situations without your authorization or providing you the opportunity to object.


Required by the Secretary of Health and Human Services: We may be required to disclose your PHI to the Secretary of Health and Human Services to investigate or determine our compliance with the requirements of the final rule on Standards for Privacy of Individually Identifiable Health Information.


Required By Law: We may use or disclose your PHI to the extent that the use or disclosure is otherwise required by federal, state or local law.


Public Health: We may disclose your PHI for public health activities, such as disclosures to a public health authority or other government agency that is permitted by law to collect or receive the information (e.g., the Food and Drug Administration).


Health Oversight: We may disclose PHI to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies include government agencies that oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.


Abuse or Neglect: If you have been a victim of abuse, neglect, or domestic violence, we may disclose your PHI to a government agency authorized to receive such information. In addition, we may disclose your PHI to a public health authority that is authorized by law to receive reports of child abuse or neglect.


Judicial and Administrative Proceedings: We may disclose your PHI in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), and, in certain conditions, in response to a subpoena, discovery request or other lawful process.


Law Enforcement: We may disclose your PHI, so long as applicable legal requirements are met, for law enforcement purposes, such as providing information to the police about the victim of a crime.


Coroners and Funeral Directors: We may disclose your PHI to a coroner, medical examiner, or funeral director if it is needed to perform their legally authorized duties.


Organ Donation: If you are an organ donor, we may disclose your PHI to organ procurement organizations as necessary to facilitate organ donation or transplantation.


Research: Under certain circumstances, we may disclose your PHI to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your PHI.


Serious Threat to Health or Safety: We may disclose your PHI if we believe it is necessary to prevent a serious and imminent threat to the public health or safety and it is to someone we reasonably believe is able to prevent or lessen the threat.


Specialized Government Functions: When the appropriate conditions apply, may disclose PHI for purposes related to military or national security concerns, such as for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits.


National Security and Intelligence Activities:  We may disclose your PHI to authorized federal officials for intelligence, counterintelligence, protection of the President, other authorized persons or foreign heads of state, for purpose of determining your own security clearance and other national security activities authorized by law.


Workers' Compensation: We may disclose your PHI as necessary to comply with workers' compensation laws and other similar programs.


Inmates: We may use or disclose your PHI if you are an inmate of a correctional facility and we created or received your PHI in the course of providing care to you.


Business Associates: We may disclose your PHI to persons who perform functions, activities or services to us or on our behalf that require the use or disclosure of PHI. To protect your health information, we require the business associate to appropriately safeguard your information. Action Family Counseling has entered into a BBA, or Business Associate Agreement with Google Inc., which authorizes Action’s employees to utilize within a strict, professional, compliant, and confidential manner, adhering to Google’s suggested Healthcare policies, as well as any and all HIPPA trainings and policies Action Family Counseling has ordered it’s employees to abide by, Google owned services including but not limited to: Google’s Docs, Google’s Gmail, and Google’s Drive.

Action Family Counseling has entered into a business associate agreement with Intake Q. Intake Q provides HIPPA Compliant creation and storage of PHI because client's securely complete admission forms created by Action Family Counseling, but hosting by Intake Q. Action's website shares the URL which lives on Intake's Q platform, allowing Action's client's to utilize Intake Q's technology and encryption to safely submit admission forms to Action Family Counselings Admission team.

C. Uses and Disclosures That May Be Made Either With Your Agreement or the Opportunity to Object Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, orally or in writing, your PHI that directly relates to that person's involvement in your health care. If you are unable to agree or object to such disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose your PHI to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location or general condition.


D. Uses and Disclosures of Protected Health Information Based upon Your Written Authorization. The following are examples.


Marketing: We must obtain your written authorization to use and disclose your     PHI for most marketing purposes.


Sale of PHI: We must obtain your written authorization for any disclosure of your PHI which constitutes a sale of PHI.


Other Uses: Other uses and disclosures of your PHI, not described above, will be made only with your written authorization (unless otherwise permitted or required by law). You may revoke your authorization, at any time, in writing, except to the extent that we have taken action in reliance on the authorization.







You have certain rights regarding your PHI, which are explained below. You may exercise these rights by submitting a request in writing to our Privacy Officer.


A. You have the right to inspect and copy your PHI. If you would like to see or get an electronic or paper copy your PHI that is contained in a designated record set (e.g., medical and billing records), we are required to provide you access to such PHI for inspection and copying within 30 days after receipt of your request (with up to a 30-day extension if needed). We may charge you a reasonable fee to cover duplication, mailing and other costs incurred by us in complying with your request. In addition, there are situations where we may deny your request for access to your PHI. For example, we may deny your request if we believe the disclosure will endanger your life or that of another person. Depending on the circumstances of the denial, you may have a right to have this decision reviewed.


B. You have the right to request a restriction of your PHI. This means you may ask us not to use or disclose any part of your PHI for purposes of treatment, payment or health care operations. You may also request that any part of your PHI not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice. Your request must state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to a restriction that you may request, except we must agree not to disclose your PHI to your health plan if the disclosure (1) is for payment or health care operations and is not otherwise required by law, and (2) relates to a health care item or service which you paid for in full out of pocket. If we agree to the requested restriction, we may not use or disclose your PHI in violation of that restriction unless it is needed to provide emergency treatment.


C. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to request that we communicate with you in a certain way or at a certain location. We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact.


D. You have the right to amend your PHI. This means you may request an amendment of your PHI in our records that is contained in a designated record set (e.g., medical and billing records) for as long as we maintain the PHI. We will respond to your request within 60 days (with up to a 30-day extension if needed). We may deny your request if, for example, we determine that your PHI is accurate and complete. If we deny your request, we will send you a written explanation and allow you to submit a written statement of disagreement.


E. You have the right to receive an accounting of certain disclosures that we have made of your PHI. You have the right to receive an accounting of certain disclosures we have made, if any, of your PHI. This right only applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice. It also excludes disclosures we may have made to you, your family members or friends involved in your care. The right to receive this information is subject to certain exceptions, restrictions and limitations. You must specify a time period, which may not be longer than 6 years. You may request a shorter timeframe. You have the right to one free request within any 12-month period, but we may charge you for any additional requests in the same 12-month period. We will notify you about any such charges, and you are free to withdraw or modify your request in writing before any charges are incurred.  We will respond to your request within 60 days (with up to a 30-day extension if needed). 


F. You have the right to obtain a paper copy of this notice from us.


G. You have the right to be notified if you are affected by a breach of unsecured PHI.


H. You have the right to opt out of receiving fundraising communications from us. We may contact you for fundraising purposes. You have the right to opt out of receiving these communications.






If you believe that we have violated your privacy rights, you may file a complaint with us by notifying our Privacy Officer in writing at the following address:


Action Family Counseling 

22722 Soledad canyon road 

Santa Clarita Ca, 9150


Attn: Compliance Officer, Alma Castro 


Telephone No. (818) 415-5263


We will not retaliate against you in any way for filing a complaint. You may also submit your complaint to the Secretary of Health and Human Services.

Updated April 11th, 2017

This notice is effective on March 22, 2017